Orders are packaged and shipped weekly, expect a 3-5 business delay in processing your order. Shipments may take 7-10 business days to arrive after the order has been processed.
Return PolicyAll web and in-store purchases, returns, and exchanges will be handled by the Science Museum’s Explore Store. See your order confirmation email for return policies and procedures.
Customers have up to 60 days from the date of purchase to return or exchange the products.
- Proof of purchase is required for a full refund.
- Returns without a proof of purchase will receive a store credit in the amount of the item's sale price.
All merchandise returns must be sent postpaid to the Explore Store at the address posted below:
A packing list and a copy of your receipt must be enclosed. If you have additional questions about our return policies, please contact firstname.lastname@example.org or (651) 221-9414.
Where is the Explore Store located?The Science Museum’s Explore Store is located in the lobby of the Science Museum of Minnesota at 120 West Kellogg Boulevard, Saint Paul, MN 55102
You can visit the Explore Store without paying museum admission during normal museum hours.
Who do I contact?Please contact email@example.com with any questions about our products, exchanges, and returns.
Customer service hours are limited during the museum closure. We will respond to you as soon as possible.
Can I use a museum gift card to make a purchase?Yes, you can purchase and redeem Science Museum gift cards in person at the Explore Store.
Gift cards can be purchased online but cannot currently be applied to online purchases.