Online Store: Frequently Asked Questions

Where is the Explore Store located?

The Science Museum’s Explore Store is located in the lobby of the Science Museum of Minnesota at: 120 West Kellogg Boulevard, Saint Paul, MN 55102

Explore Store hours are:

  • Friday 10 a.m. - 8 p.m.
  • Saturday 10 a.m. - 8 p.m. 
  • Sunday 10 a.m. - 5 p.m.

 

Is In-store pickup available?

Yes, orders can be placed online and in-store pickup is available. You will receive an email when your items are ready for pickup. Please ask for your items at the Explore Store counter.

 

Who do I contact?

Please email store@smm.org or call 651-221-9414 with any questions about our products, exchanges, and returns.

 

Can I use a museum gift card to make a purchase?

Yes, you can purchase and redeem Science Museum gift cards in person at the Explore Store.

Gift cards can be purchased online but cannot currently be applied to online purchases, however, we can process an order using a gift card over the phone.

 

    Do Members get a discount?

    Yes! Check your member emails for any promotional codes or sales. And don’t forget, members receive a 10% discount on Explore Store purchases year-round.

    If you have misplaced the member promotional code, email store@smm.org and we will be happy to provide you with the discount code to apply to your purchase.

     

    Shipping

    Orders are packaged and shipped weekly, with most orders being processed within 3-5 business days of placement. Shipments may take 7-10 business days to arrive after the order has been processed.

    International shipping is available. Shipping costs are determined by our carriers. Additional duties and taxes may apply that are not calculated in your purchase total.

     

    Pre-Order Policy

    Items that are purchased as a pre-order are fulfilled as soon as merchandise is available. You will be informed on the status and shipping of your pre-order via email. If you purchase additional items alongside a pre-order, your order will be fulfilled when all merchandise is available.

     

    Return Policy

    All web and in-store purchases, returns, and exchanges will be handled by the Science Museum’s Explore Store. Proof of purchase is required for a full refund. Returns without a proof of purchase will receive a store credit in the amount of the item's sale price. Gift cards and masks are final sale.

    Returns are accepted via mail. All merchandise returns must be sent postpaid to the Explore Store at the address below:

    Science Museum of MN
    Attn: Explore Store - Returns
    120 West Kellogg Boulevard
    Saint Paul, MN 55102

     

    A packing list or a copy of your receipt must be enclosed.

    If you have additional questions about our return policies, please contact store@smm.org or (651) 221-9414.

     

    How is your apparel sized?

    You can learn more about by viewing our sizing charts

     

    How do I submit product information to your buyer?

    Please email store@smm.org including pricing, quantities, and any other details about the item. If your suggestion aligns with our store items we will reach out to you.