Online Store: Frequently Asked Questions

Where is the Explore Store located?

The Science Museum’s Explore Store is located in the lobby of the Science Museum of Minnesota at 120 West Kellogg Boulevard, Saint Paul, MN 55102

You can visit the Explore Store without paying museum admission during normal museum hours.

You can visit the Explore Store without paying museum admission.

Friday & Saturday 10AM - 8PM and Sunday 10AM-5PM

Who do I contact?

Please email store@smm.org or call 651-221-9414 with any questions about our products, exchanges, and returns.

Customer service hours are limited during the museum closure. We will respond to you as soon as possible.

Can I use a museum gift card to make a purchase?

Yes, you can purchase and redeem Science Museum gift cards in person at the Explore Store.

Gift cards can be purchased online but cannot currently be applied to online purchases.

    Do Members get a discount?

    Yes! Check your weekly member emails for any promotional codes or sales. (And don’t forget, members receive a 10% discount on Explore Store purchases year-round!). If you have misplaced the member promotional code, email store@smm.org and we will be happy to provide you with the discount code to apply to your purchase.

    Shipping

    Orders are packaged and shipped weekly, expect a 3-5 business delay in processing your order. Shipments may take 7-10 business days to arrive after the order has been processed.

    Products can be shipped internationally, however additional duties and taxes may apply that are not calculated in your purchase total.

    In-Store Pickup

    In-store pickup is available for online orders, however this is not curbside pickup. 

    Customers may choose to pick up their order at the Explore Store instead of paying for shipping. Once a fulfillment email has been sent, you are able to come pickup your order during open hours at the Explore Store. Please ask for your order at the counter. 

    If in-store pickup will take you more than 15 minutes, please talk to an associate for details about free parking. 

    All customers visiting the museum for an in-store pick up must adhere to the health and safety guidelines including wearing a mask. Learn more about visiting the museum safety. 

    Pre-Order Policy

    Items that are purchased as a pre-order are fulfilled as soon as merchandise is available. You will be informed on the status and shipping of your pre-order via email. If you purchase additional items  alongside a pre-order, your order will be fulfilled when all merchandise is available.

    Return Policy

    All web and in-store purchases, returns, and exchanges will be handled by the Science Museum’s Explore Store. Gift cards and masks are final sale.


    Customers have up to 60 days from the date of purchase to return or exchange the products.

    • Proof of purchase is required for a full refund.
    • Returns without a proof of purchase will receive a store credit in the amount of the item's sale price.

      An extension of the 60 days for returns will be honored due to the museum closure.


      All merchandise returns must be sent postpaid to the Explore Store at the address posted below:

      Science Museum of MN
      Attn: Explore Store - Returns
      120 West Kellogg Boulevard
      Saint Paul, MN 55102


      A packing list and a copy of your receipt must be enclosed. If you have additional questions about our return policies, please contact store@smm.org or (651) 221-9414. 

      How is your apparel sized?

      You can learn more about by viewing our sizing charts

      How do I submit product information to your buyer?

      Please email store@smm.org including pricing, quantities, and any other details about the item. If your suggestion aligns with our store items we will reach out to you.