Online Store: Frequently Asked Questions

Shipping

Orders are packaged and shipped weekly, expect a 3-5 business delay in processing your order. Shipments may take 7-10 business days to arrive after the order has been processed.

Return Policy

All web and in-store purchases, returns, and exchanges will be handled by the Science Museum’s Explore Store. See your order confirmation email for return policies and procedures.
Customers have up to 60 days from the date of purchase to return or exchange the products.
  • Proof of purchase is required for a full refund.
  • Returns without a proof of purchase will receive a store credit in the amount of the item's sale price.
    An extension of the 60 days for returns will be honored due to the museum closure.
    All merchandise returns must be sent postpaid to the Explore Store at the address posted below:

    Science Museum of MN
    Attn: Explore Store - Returns
    120 West Kellogg Boulevard
    Saint Paul, MN 55102


    A packing list and a copy of your receipt must be enclosed. If you have additional questions about our return policies, please contact store@smm.org or (651) 221-9414. 

    Where is the Explore Store located?

    The Science Museum’s Explore Store is located in the lobby of the Science Museum of Minnesota at 120 West Kellogg Boulevard, Saint Paul, MN 55102

    You can visit the Explore Store without paying museum admission during normal museum hours.

      Who do I contact?

      Please contact store@smm.org with any questions about our products, exchanges, and returns.

      Customer service hours are limited during the museum closure. We will respond to you as soon as possible.

        Can I use a museum gift card to make a purchase?

        Yes, you can purchase and redeem Science Museum gift cards in person at the Explore Store.

        Gift cards can be purchased online but cannot currently be applied to online purchases.

          Do Members get a discount?

          Yes! Check your weekly member emails for any promotional codes or sales. (And don’t forget, members receive a 10% discount on Explore Store purchases year-round!)