Returns & Exchanges

Return Policy

All web and in-store purchases, returns, and exchanges will be handled by the Science Museum’s Explore Store. Proof of purchase is required for a full refund. Returns without a proof of purchase will receive a store credit in the amount of the item's sale price. Gift cards and masks are final sale.

Returns are accepted via mail. All merchandise returns must be sent postpaid to the Explore Store at the address below:

A packing list or a copy of your receipt must be enclosed.

Need Help?

Please email store@smm.org or call 651-221-9414 with any questions about our products, exchanges, and returns.